Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Service Reports

entsvc13: Enterprise Service Tasks Offered Daily Report

The percentage of tasks handled by a specific route or service.
Derived from: Service_Half_Hour.CallsHandledToHalf / 

Service_Half_Hour.CallsOfferedToHalf

The number of abandoned tasks during the interval (for example, during the 

current half-hour).
Derived from: Service_Half_Hour.CallsAbandQToHalf

The percentage of abandoned tasks.
Derived from: Derived from: Service_Half_Hour.CallsAbandQToHalf / 

Service_Half_Hour.CallsOfferedToHalf

The total of each field for all selected enterprise services. 

entsvc13: Enterprise Service Tasks Offered Daily Report

Title

The name you give it when you save the report

Subject

A bar graph of the selected Enterprise Service(s) showing the 

number of tasks offered per day.

Purpose

To show the daily tasks offered for the selected enterprise 

services for the selected time period.

Applicable 

environment

Standard ACD

Template type

Historical bar graph

Default sort order

By enterprise service

Drilldowns available

No

Schema database 

table

Enterprise_Service

Enterprise_Service_Member

Service_Half_Hour