Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Skill Group Reports

perskg08: FTE for Peripheral Skill Groups Half Hour Report

Peripheral skill group historical reports

This section describes the following historical reports:

perskg08: FTE for Peripheral Skill Groups Half Hour Report

Title

The name you give it when you save the report

Subject

A table of the selected Peripheral Skill Group(s) showing 

half-hour FTE (Full Time Equivalent) counts for agents signed 

on, idle, available, talking, and in wrap-up.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show how many agents could be used in the selected 

peripheral skill group(s) for the selected time period.

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By the skill group, media routing domain, and then by date 

and time

Drilldowns available

No

Schema database 

table.

Skill_Group_Half_Hour

Skill_Group

Media_Routing_Domain