Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Trunk Group and IVR IPCC Reports

Peripheral trunk group reports

Trunk group real-time reports

This section describes the following real-time reports:

IPCC and/or 

standard ACD

historical 

table

All the available trunk historical 

report data in the 

Trunk_Group_Half_Hour 

database table

IPCC

real-time 

table

The time (in seconds) that all 

IVR ports were busy since the 

end of the last half-hour interval.

IPCC

real-time 

table

The current number of idle IVR 

ports in relation to the current 

number of in-service ports.

IPCC

real-time 

table

Counts of IVR ports in-service, 

ports idle, and the time in 

seconds that all ports have been 

currently busy.

IPCC

historical 

table

Half-hour counts of IVR ports 

in-service, ports idle, and the 

seconds that all ports were busy