Cisco Cisco IP Contact Center Release 4.6.1 User Guide
12-14
ICM WebView Online Help
Trunk Group and IVR IPCC Reports
trkgrp01: All Trunks Busy Real Time Report
trkgrp01: All Trunks Busy Real Time Report
Data
Trunk Group
The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName
Derived from: Trunk_Group.EnterpriseName
All Trunks Fully Busy
The state of a trunk group when all trunks are simultaneously in use. The
trunk group cannot accept any new inbound or outbound tasks in this state.
ICM software tracks the amount of time during which all trunks in a trunk
group are busy during the current half-hour interval.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf
Overview:
Title
The name you give it when you save the report
Subject
A bar graph of the selected Trunk Group(s) showing the time
(in seconds) that all trunks were busy since the end of the
last half-hour interval.
Purpose
To show the amount of current trunk activity
Applicable
environment
Standard ACD.
Template type
Real-time bar graph
Default sort order
By trunk group
Drilldowns available
No
Schema database
table
Trunk_Group
Trunk_Group_Real_Time