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Cisco IP Contact Center Release 4.6.1
User Guide
Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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All Report Template Descriptions
The following sections describe ICM WebView report templates. The sections
include:
•
Application GateWay, Application Path, and Script Queue Reports
•
Agent Reports
•
Blended Agent Reports
•
Call Type Reports
•
Peripheral, Route, and Routing Client Reports
•
Service Reports
•
Skill Group Reports
•
Trunk Group and IVR IPCC Reports
•
About IPCC Reports
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