Cisco Cisco IP Contact Center Release 4.6.1 User Guide
C H A P T E R
7-1
ICM WebView Online Help
7
Blended Agent Reports
This section is divided into:
•
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The following table lists the ICM Blended Agent report templates that WebView
provides. You can click on the name of a Blended Agent report in the following table to
see more detailed information about the data in that report, and how the data is
derived from the ICM software's database.
Table 7-1 Blended Agent Templates
Template Name
Applicable
Environment
Environment
Type
Description
Blended Agent
real-time
table
Blended agent task status for
the selected time period.
Blended Agent
historical
table
Task detail performance of
predictive calls by skill group.
Blended Agent
historical
table
Task detail performance of
preview calls by skill group.
Blended Agent
historical
table
Task detail performance of
reservation calls by skill group.
Blended Agent
real-time
table
The number of good, bad, and
total records imported, or to be
imported.
Blended Agent
historical
table
The number of good, bad, and
total records imported, by time
range.
Blended Agent
real-time
table
Data for each query rule within
a campaign.