Cisco Cisco IP Contact Center Release 4.6.2 User Guide

ICM WebView Online Help

About ICM WebView reports

Graphical Reports

Graphical Reports

WebView includes a set of predefined ICM software graphical report templates that 

present data in the form of a pie chart or bar graph. Use one of the graphical report 

templates if you want to see a graph of call routing activities.
Note: When you first display a graphical report, WebView needs to download an 

ActiveX Control from the WebView server. Respond Yes for the download when 

prompted. The next time you run a graphical report, it will automatically run.

All Fields Templates

A report template that ends with "All Fields" in its title contains all the information 

available to reports from a specific ICM database table. For example, the "Peragt27: 

Agent Peripheral Historical All Fields" template shows all the fields available for a 

report from data in the Agent_Skill_Group_Half_Hour table. 
If your reporting requirements are not addressed by the system templates and you 

need more information or you want to create a template unique to your 

requirements, you can use the all fields templates provided with the system.
All fields reports are designed to be saved and exported or copied to another 

format. For example, you can export any all fields report to an Excel spreadsheet 

and modify the report to suit your needs. If that is not acceptable, you can also use 

a third-party tool to customize your report.

Job Scheduler

The Schedule Jobs Web page allows you to schedule WebView jobs. For a description 

of the Job Scheduler and how to use it, click 

This section describes:

Schedule Jobs Option Descriptions

Select either Print Report, Save To File or both.
Note: In the WebView Job Scheduler operation, the job is scheduled in the 

Microsoft Windows Scheduler, for both client and server options.  For schedul-

ing the job on the client, the user should have Administrative Rights on the cli-

ent machine. In order to schedule the job on the server, the user logged onto 

the client machine, should have Administrative Rights on the server machine.