Cisco Cisco IP Contact Center Release 4.6.2 User Guide

ICM WebView Online Help 

Peripheral, Route, and Routing Client Reports

Routing client reports

Routing client reports

The historical template for routing clients takes data from the Route_Half_Hour 

table. To arrive at daily values, WebView sums the Route_Half_Hour rows for each 

day.

The following table shows tall the ICM routing client report templates that WebView 

provides. Click on the name of the report in the following table to see more 

detailed information about the data in that report, and how the data is derived 

from the ICM software database.

Routing client real-time reports

This section describes the 

rtecli11: Routing Client Performance Report

Standard 

ACD

real-ti

me 

table

Routing client request responses 

for the current five-minute 

interval.

Standard 

ACD

historic

al table

All the available agent route 

historical report data in the 

Routing_Client_Five_Minute 

database table

Title

The name you give it when you save the report

Subject

A table of the selected routing clients showing the routing 

client request responses for the current five-minute interval.

Purpose

To show current routing client performance 

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By the routing client and then by date and time

Drilldowns available

No

Schema database 

table

Routing_Client

Routing_Client_Five_Minute

Physical_Interface_Controller