Cisco Cisco IP Contact Center Release 4.6.2 User Guide
10-3
ICM WebView Online Help
Service Reports
Enterprise service reports
Enterprise service real-time reports
This section describes the following real-time reports:
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Standard ACD
historical
line graph
The tasks abandoned by,
handled by, and offered to a
single enterprise service.
Standard ACD
historical
bar graph
The distribution (number) of
tasks offered at a half-hour
sample rate.
Standard ACD
historical
table
Task-handling data for a
collection of gates. A gate is a
Rockwell Galaxy term for a
peripheral service.
Standard ACD
real-time
table
All the available
enterprise-service real-time
report data in the
Service_Real_Time database
Standard ACD
historical
table
All the available
enterprise-service historical
report data in the
Service_Half_Hour database
Table 10-1 Enterprise Service Templates (continued)
Template Name
Applicable
Environment
Environment
Type
Description