Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Skill Group Reports

entskg24: Enterprise Skill Group Performance Summary Daily Report

The total fields for all skill groups.

entskg24: Enterprise Skill Group Performance Summary Daily Report

The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName 

(Enterprise_Skill_Group.EnterpriseSkillGroupID)

The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

Title

The name you give it when you save the report.

Subject

A table of the selected enterprise skill group(s) 

showing skill group statistics gathered in day 

increments
Note: This report displays the same data as the 

Perskg24 report, except that this report is first 

organized by enterprise skill group rather than by 

media.
Fields applicable to a voice domain only are prefixed 

with an asterisk (*). Such fields are not applicable 

for e-mail or collaboration media.

Purpose

To show the performance of the selected enterprise 

skill groups for the selected time period.

Applicable environment

IPCC

Template type

Historical table

Default sort order

By enterprise skill group name, then by skill group 

name, and then by agent.

Drilldowns available

No

Schema database tables

Skill_Group

Enterprise_Skill_Group

Skill_Group_Half_Hour, 

Enterprise_Skill_Group_Member