Cisco Cisco IP Contact Center Release 4.6.2 Mode D'Emploi
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Skill Group Reports
entskg24: Enterprise Skill Group Performance Summary Daily Report
Report Summary
The total fields for all skill groups.
entskg24: Enterprise Skill Group Performance Summary Daily Report
Data:
Enterprise Skill Group
The enterprise skill group's enterprise name and ID.
Derived from: Enterprise_Skill_Group.EnterpriseName
Derived from: Enterprise_Skill_Group.EnterpriseName
(Enterprise_Skill_Group.EnterpriseSkillGroupID)
Skill Group
The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
Overview:
Title
The name you give it when you save the report.
Subject
A table of the selected enterprise skill group(s)
showing skill group statistics gathered in day
increments
Note: This report displays the same data as the
Note: This report displays the same data as the
Perskg24 report, except that this report is first
organized by enterprise skill group rather than by
media.
Fields applicable to a voice domain only are prefixed
Fields applicable to a voice domain only are prefixed
with an asterisk (*). Such fields are not applicable
for e-mail or collaboration media.
Purpose
To show the performance of the selected enterprise
skill groups for the selected time period.
Applicable environment
IPCC
Template type
Historical table
Default sort order
By enterprise skill group name, then by skill group
name, and then by agent.
Drilldowns available
No
Schema database tables
Skill_Group
Enterprise_Skill_Group
Skill_Group_Half_Hour,
Enterprise_Skill_Group_Member