Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
About this Guide
xiv
Cisco IPCC Report Templates
Related Publications
The following briefly summarizes related ICM documentation.
•
Cisco ICM Software IPCC Administrator Guide
Describes how to install and configure the components of the
Describes how to install and configure the components of the
Cisco IP Contact Center (IPCC) solution. This manual includes
information about both the ICM component and the agent
desktop.
•
Cisco ICM Software WebView Installation Guide
Describes requirements for installing and how to install
Describes requirements for installing and how to install
WebView
•
Cisco ICM Software IPCC LabGuide
Helps you understand and configure an IPCC system in a
Helps you understand and configure an IPCC system in a
laboratory environment.
Describes the blended agent report
templates.
Describes the call type report templates.
Describes the peripherl, route, and
routing client report templates.
Describes the service report templates.
Describes the skill group report
templates.
Describes the trunk group and IVR IPCC
report templates.
Chapter
Description