Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

ICM WebView Online Help

This section describes the following:

Network trunk group reports

A network trunk group is a group of trunks organized to reflect the routing client's 

view of trunks. A network trunk group can map to one or more trunk groups. For 

example, an ACD might view four incoming T1 circuits as four trunk groups. The 

routing client can deliver calls with the same DNIS to any of the 96 trunks on these 

circuits. Therefore, the routing client treats these four T1 circuits as a single pool of 

96 trunks - a network trunk group.

The following table lists all the ICM network trunk report templates that WebView 

provides. You can click on the name of a network trunk report in the following table 

to see more detailed information about the data in that report, and how the data is 

derived from the ICM software's database.

Standard ACD

real-time 

table

The current status of trunks in the 

selected network trunk groups.

Standard ACD

real-time 

table

The current performance of trunks in 

the selected network trunk groups.

Standard ACD

real-time 

table

All the available network trunk-group 

real-time report data in the 

Network_Trunk_Group_Real_Time 

database table