Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Peripheral, Route, and Routing Client Reports

routes01: Route Queue Delay Status Real Time Report

routes01: Route Queue Delay Status Real Time Report

The enterprise name for the route.
Derived from: Route.EnterpriseName

The average time that tasks spent in the queue for a route or service.. Delay 

time can also take into consideration abandoned tasks. For example, the 

DelayQAbandTimeToHalf is the sum of delay time for all tasks to a route or 

service that were abandoned in queue during a half-hour interval.
Derived from: Route_Real_Time.AvgDelayQNow

The time that the longest task in queue for the service or route has been in 

the queue.
Derived from: DateDiff(ss, Route_Real_Time.LongestCallQ, 

Controller_Time.NowTime)

Title

The name you give it when you save the report

Subject

A bar graph of the selected routes showing the time (in 

seconds) for delays in queue, the longest task in queue, and 

the average speed of answer (ASA) over the last five 

minutes.

Purpose

To show the current status for route queue delay

Applicable 

environment

Standard ACD

Template type

Real-time bar graph

Default sort order

By the route

Drilldowns available

No

Schema database 

table

Route

Route_Real_Time

Controller_Time