Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
9-15
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Peripheral, Route, and Routing Client Reports
Route reports
Route real-time reports
This section describes the following real-time reports:
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Standard ACD
real time
pie chart
Pie chart of the distribution
(percentage) of tasks offered to
routes since the end of the last
half-hour interval.
Standard ACD
real-time
bar graph
Service levels of the selected
routes since the end of the last
five-minute interval, for the
current half-hour interval, and
since midnight.
Standard ACD
real-time
table
Task counts, queue status, and
service level data in real time and
for the last five minutes for
selected routes.
Standard ACD
real-time
table
All the available route real-time
report data in the
Route_Real_Time database table.
Standard ACD
historical
table
Daily task count totals, queue
delay-time totals, and
service-level averages.
Standard ACD
historical
table
Half-hour task count, queue
delay-time and service-level
totals.
Standard ACD
historical
table
All the available route historical
report data in the
Route_Half_Hour database table.
Table 9-2 Route Templates (continued)
Template Name
Applicable
Environment
Environment
Type
Description