Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
2-11
ICM WebView Online Help
Working with Reports
Export report data
Step 2
In the report page, use your browser's functions to view the source code. If you do
not know how to view the source code, refer to your browser's help.
Step 3
About 7 lines down in the source code display, a message starts with "Do you want
to copy the URL for this report to link to it from other applications?" Following this
message is the URL.
Step 4
Select and copy the URL location for the report and paste the URL into your e-mail
message.
Note: When you select a large number of agents to report on, the length of the
report URL increases. However some browsers and servers impose a limit on the
size of a URL that can be pasted into the browser address bar. If the URL for your
report exceeds this limit, although you will be able to copy the entire URL, you will
not be able to paste all of it into the browser address bar.
Export report data
Depending on the report displayed, you can export data from newly created or
saved reports to be used in other applications such as spreadsheet or word
processing programs.
When you export data to any format other than HTML or SQLInsert, the exported
When you export data to any format other than HTML or SQLInsert, the exported
data consists of the database information used to generate the report. Database
column names, not report column names, are used to organize the data. If you
export using HTML, the actual report is exported. If you export using SQLInsert, a
SQL CREATE_TABLE statement is exported that you can use to create a database
table with the exported data.
Note: If you export a report that contains agent states, the states are listed as
Note: If you export a report that contains agent states, the states are listed as
their numerical equivalents.
This topic explains the following:
This topic explains the following:
•
•
How to export report data
To export report data
Step 1
On an open report window, select the Export Report menu option. he Export
Current Data page opens.
Step 2
From the selection box, select the format for the data.
Step 3
Click the Export Data button.
Step 4
In the Download File dialog box, click Save or Open. If you select Open, the data
is opened in the application on your computer that is configured to display the data
format that you selected. If you select Save, you are prompted for a file name and
directory to store the saved the data.