Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
2-22
ICM WebView Online Help
Working with Reports
Upgrading from a previous version of ICM WebView
This section discusses:
•
•
•
•
•
Differences between ICM WebView 4.6.2 and ICM WebView 5.0
Several major differences between WebView 4.6.2 and WebView 5.0 affect existing
saved report files. The first major difference concerns the templates supplied and
the second difference concerns the storage of saved report files.
In WebView 5.0, new templates have been added and several existing templates
were deleted. The deleted templates were either replaced by templates in the same
reporting category, replaced by templates in different reporting categories, or not
replaced.
In WebView 4.6.2, saved reports were stored in a directory on the WebView server.
In WebView 5.0, a WebView database is used to store saved reports. During
WebView installation, most saved report files were migrated to the WebView
database, with two exceptions:
• Saved reports created with templates that have been deleted and replaced by
templates in different reporting categories were not migrated to the database
• Saved reports created with templates that have been deleted and not replaced
were not migrated to the database
Only saved reports stored in the database can be accessed and used in WebView.
Templates that have been deleted and replaced by templates in the same
reporting category
Most deleted templates were replaced by templates in the same reporting category.
For example, agteam01 was replaced by agteam20. During WebView installation,
saved reports made using these deleted template were moved automatically to the
WebView database and updated to use the replacement template.
You can access existing saved reports created with these deleted templates as usual
in WebView. When you run the report, the report uses the replacement template.
The following table contains the list of WebView 4.6.2 templates deleted and
replaced by other templates in the same reporting category.