Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Trunk Group and IVR IPCC Reports

trkgrp03: Trunk Group Status Real Time Report

trkgrp03: Trunk Group Status Real Time Report

The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName

The number of trunks in the trunk group (or network trunk group) that are 

functional.
Derived from: Trunk_Group_Real_Time.TrunksInService

The number of trunks in the trunk group (or network trunk group) that are 

non-busy, or idle.
Derived from: Trunk_Group_Real_Time.TrunksIdle

The state of a trunk group when all trunks are simultaneously in use. The 

trunk group cannot accept any new inbound or outbound tasks in this state. 

The ICM software tracks the amount of time during which all trunks in a trunk 

group are busy during the current half-hour interval.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf

The totals for each field for all trunk groups.

Title

The name you give it when you save the report

Subject

A table of the selected Trunk Group(s) showing current 

counts of trunks in-service, counts of trunks idle, and the 

time in seconds that all trunks have been busy.

Purpose

To show the current status of trunk groups

Applicable 

environment

Standard ACD

Template type

Real-time table

Default sort order

By trunk group

Drilldowns available

No

Schema database 

table

Trunk_Group

Trunk_Group_Real_Time