Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Trunk Group and IVR IPCC Reports

trkgrp01: All Trunks Busy Real Time Report

trkgrp01: All Trunks Busy Real Time Report

The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName

The state of a trunk group when all trunks are simultaneously in use. The 

trunk group cannot accept any new inbound or outbound tasks in this state. 

ICM software tracks the amount of time during which all trunks in a trunk 

group are busy during the current half-hour interval.
Derived from: Trunk_Group_Real_Time.AllTrunksBusyHalf

Title

The name you give it when you save the report

Subject

A bar graph of the selected Trunk Group(s) showing the time 

(in seconds) that all trunks were busy since the end of the 

last half-hour interval.

Purpose

To show the amount of current trunk activity

Applicable 

environment

Standard ACD. 

Template type

Real-time bar graph

Default sort order

By trunk group

Drilldowns available

No

Schema database 

table

Trunk_Group

Trunk_Group_Real_Time