Cisco Cisco Unified Intelligent Contact Management Software User Guide
6-118
ICM WebView Online Help
Agent Reports
agtskg20: Agent Skill Group Real Time Report
Agent by skill group real-time reports
This section lists the following real-time reports:
•
•
agtskg20: Agent Skill Group Real Time Report
IPCC and/or
standard ACD
real-time
table
All the report data available from
the Agent_Real_Time table, orga-
nized by skill groups and then by
agents within the skill group.
nized by skill groups and then by
agents within the skill group.
This report is for online viewing
or for exporting to Excel. It is not
formatted for printing.
or for exporting to Excel. It is not
formatted for printing.
Table 6-3 Agent By Skill Group Templates
Template Name
Applicable
Environment
Environment
Type
Description
Overview:
Title
The name you give it when you save the report
Subject
A table showing current agent status within the specified
skill group(s).
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show skill group current status
Applicable
environment
IPCC and/or standard ACD
Template type
Real-time table
Default sort order
By agent last name, first name, media routing domain, and
skill group
Drilldowns available
No
Schema database
tables
Agent
Agent_Real_Time
Media_Routing_Domain
Person
Skill_Group
Skill_Group_Member
Skill_Group_Real_Time
Agent_Skill_Group_Real_Time
Controller_Time