Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agtskg27: Agent Skill Group Historical All Fields Report
*Reserve
Hold Time
Hold Time
(Outbound Option only) The total time in HH:MM:SS (hours, minutes, seconds) that
agent reservation calls were placed on hold by the agent in the skill group during the
half-hour interval.
This value is updated in the database when the after-call work associated with the call
(if any) has completed.
agent reservation calls were placed on hold by the agent in the skill group during the
half-hour interval.
This value is updated in the database when the after-call work associated with the call
(if any) has completed.
Derived from: Agent_Skill_Group_Half_Hour.ReserveCallsOnHoldTimeToHalf
Time Zone
The time zone for the date and time. The value is the offset in minutes from GMT.
Derived from: Agent_Skill_Group_Half_Hour.TimeZone
Recovery Key
A value used internally by the ICM software to track virtual time.
Derived from: Agent_Skill_Group_Half_Hour.RecoveryKey
Interrupted Time
The time in HH:MM:SS (hours,minutes, seconds) that the agent was in the Interrupted
state during the half-hour interval. This field is currently not used in the database.
state during the half-hour interval. This field is currently not used in the database.
Derived from: Agent_Skill_Group_Half_Hour.InterruptedTimeToHalf
DB DataTime
The date and time that data was last written to the ICM historical database (HDS) from
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
Derived from: Agent_Skill_Group_Half_Hour.DbDatetime