Cisco Cisco E-Mail Manager Unity Integration Option User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

Agent By Team Reports

IPCC and/or 
Standard ACD

historical 
table

Agent task summary for each 
agent within the selected agent 
team(s), organized by the 
selected day(s). 

IPCC and/or 
Standard ACD

historical 
table

Agent state summary for each 
agent within the selected 
team(s), organized by the 
selected half hour(s).

IPCC and/or 
Standard ACD

historical 
table

Agent state summary for each 
agent within the selected 
team(s), organized by the 
selected day(s).

IPCC only

historical 
table

Agent half-hour activity and 
performance for all the agents in 
the selected team(s) during the 
selected half-hour interval(s).

IPCC only

historical 
table

Agent daily activity and 
performance for all the agents in 
the selected team(s) during the 
selected day interval(s).

IPCC and/or 
Standard ACD

historical 
table

All the report data available 
from the 
Agent_Skill_Group_Half_Hour 
table, organized by agent team 
and then by agent within the 
team. 

This report is for online viewing 
or for exporting to Excel. It is 
not formatted for printing.

IPCC and/or 
Standard ACD

real-time 
table

All the report data available 
from the Agent_Real_Time 
table, organized by agent team 
and then by agent within the 
team. 

This report is for online viewing 
or for exporting to Excel. It is 
not formatted for printing.