Cisco Cisco IPCC Web Option User Guide
Application Gateway, Path, and Script Queue Reports
Example Application Gateway Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Application Online
Whether or not the application path is currently online. Values are either 0 (off line) or
1 (on line).
1 (on line).
Derived from: Application_Path_Real_Time.AppOnLine
scrque01: Script Queue Node Real Time Report
Data:
Script ID
The ICM ID for the script whose data is in the associated row.
Derived from: Script_Queue_Real_Time.ScriptID
DateTime
The date and time the physical controller is used, measured in MM/DD/YYYY (month,
day, year) and HH:MM:SS (hours, minutes, seconds) format.
day, year) and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Peripheral_Real_Time.DateTime
Version
The script version.
Derived from: Script.ScriptVersion
Queue Node
The Queue Node ID for the script.
Derived from: Script_Queue_Real_Time.QueueNodeID
Overview:
Subject
Queue statistics for a script's Queue Node.
Purpose
Scripts control the routing logic of ICM, and it is possible to create
a script that manipulates a task in such a manner that the task will
never be serviced (that is, queuing the task to a skill group where
no agents will log in).
a script that manipulates a task in such a manner that the task will
never be serviced (that is, queuing the task to a skill group where
no agents will log in).
The Script_Queue_Real_Time table allows an administrator to
detect this situation. This table has one row for every script queue
node that contains a pending task.
detect this situation. This table has one row for every script queue
node that contains a pending task.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Real-time table
Default sort order
By script ID and then by queue node ID
Drilldowns available
No
Schema database
table
table
Script
Script_Queue_Real_Time
Script_Queue_Real_Time