Cisco Cisco IP Contact Center Release 4.6.2 User Guide
Trunk Group for IP-IVR Report Templates
trkgrp04: Trunks Real Time All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Aban Today
The number of tasks to the trunk group abandoned in queue since midnight.
Derived from: Trunk_Group_Real_Time.CallsAbandonedToday
Tasks In30
The number of inbound tasks received on the trunk group during the current half-hour
interval.
interval.
Derived from: Trunk_Group_Real_Time.CallsInHalf
Tasks In Now
The number of inbound tasks currently in progress on the trunk group.
Derived from: Trunk_Group_Real_Time.CallsInNow
Tasks In Today
The number of inbound tasks received on the trunk group since midnight.
Derived from: Trunk_Group_Real_Time.CallsInToday
Tasks Out30
The number of outbound tasks received on the trunk group during the current
half-hour interval.
half-hour interval.
Derived from: Trunk_Group_Real_Time.CallsOutHalf
Tasks Out Now
The number of outbound tasks currently in progress on the trunk group.
Derived from: Trunk_Group_Real_Time.CallsOutNow
Tasks Out Today
The number of outbound tasks received on the trunk group since midnight.
Derived from: Trunk_Group_Real_Time.CallsOutToday
In Service Time30
The time in HH:MM:SS (hours, minutes, seconds) trunks in the group have been in
service during the current half-hour interval.
service during the current half-hour interval.
Derived from: Trunk_Group_Real_Time.InServiceTimeHalf
In Service Time Today
The time in HH:MM:SS (hours, minutes, seconds) trunks in the group have been in
service since midnight.
service since midnight.
Derived from: Trunk_Group_Real_Time.InServiceTimeToday
Inbound Time30
The time in HH:MM:SS (hours, minutes, seconds) trunks in the group have been in use
for inbound tasks during the current half-hour interval.
for inbound tasks during the current half-hour interval.
Derived from: Trunk_Group_Real_Time.InUseInboundTimeHalf