Cisco Cisco IP Contact Center Release 4.6.2 User Guide
Trunk Group for IP-IVR Report Templates
trkgrp12: Trunks Historical All Fields Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
DateTime
The ICM Central Controller date and time that this data was last updated.
Derived from: Trunk_Group_Half_Hour.DateTime
Trunk ID
The ID number of the Trunk group.
Derived from: Trunk_Group_Half_Hour.TrunkGroupID
TimeZone
The time zone for the date and time. The value is the offset in minutes from GMT.
Derived from: Trunk_Group_Half_Hour.TimeZone
Aban
The number of tasks to the trunk group abandoned in queue during the current
half-hour interval.
half-hour interval.
Derived from: Trunk_Group_Half_Hour.CallsAbandonedToHalf
Tasks In
The number of inbound tasks received on the trunk group during the current half-hour
interval.
interval.
Derived from: Trunk_Group_Half_Hour.CallsInToHalf
In Service
The number of trunks in the trunk group in service now.
Derived from: Trunk_Group_Half_Hour.TrunksInService
Tasks Out
The number of outbound tasks received on the trunk group during the current
half-hour interval.
half-hour interval.
Derived from: Trunk_Group_Half_Hour.CallsOutToHalf
Busy All
The time in HH:MM:SS (hours, minutes, seconds) during the current half-hour interval
that all trunks in the group were busy.
that all trunks in the group were busy.
Derived from: Trunk_Group_Half_Hour.AllTrunksBusyToHalf
In Service Time
The time in HH:MM:SS (hours, minutes, seconds) that trunks in the group have been in
service during the current half-hour interval.
service during the current half-hour interval.
Derived from: Trunk_Group_Half_Hour.InServiceTimeToHalf
Idle
The number of non-busy trunks in the group now.
Derived from: Trunk_Group_Half_Hour.TrunksIdle