Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Agent Report Templates
agent31: Agent Not Ready Detail Report
% Logon Duration
The percent of the agent's total logon session that the agent spent in the Not Ready
state for the given reason.
state for the given reason.
Derived from: (Agent_Event_Detail.Duration / (Agent_Event_Detail.DateTime -
Agent_Event_Detail.LoginDateTime))
% Not Ready
The percentage of time an agent spent in each Not Ready state relative to the other
Not Ready states.
Not Ready states.
Derived from: ((Agent_Event_Detail.Duration / (sum of
Agent_Event_Detail.Duration for all not ready reason codes))
Media Summary
The total for each field for each agent logged into the media routing domain during the
given interval.
given interval.
Agent Summary
The total for each field for each agent.
Report Summary
The total for all fields for all agents in the report.
Note: The % Logon Duration and % Not Ready field summaries are averages.
Note: The % Logon Duration and % Not Ready field summaries are averages.