Cisco Cisco IP Contact Center Release 4.6.2 User Guide

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

Agent by Peripheral Reports

IPCC and/or 
standard ACD

historical table

Task summary for each agent 
within the selected 
peripheral(s), organized by the 
selected day(s).

IPCC and/or 
standard ACD

historical table

Agent state summary for each 
agent within the selected 
peripheral(s), organized by the 
selected half hour(s).

IPCC and/or 
standard ACD

historical table

Agent state summary for each 
agent within the selected 
peripheral(s), organized by the 
selected day(s).

IPCC only

historical table

Agent half-hour activity and 
performance for all the agents 
connected to the selected 
peripheral(s) during the 
selected half-hour interval(s).

IPCC only

historical table

Agent half-hour activity and 
performance for all the agents 
connected to the selected 
peripheral(s) during the 
selected day interval(s).

IPCC and/or 
standard ACD

historical table

All the report data available 
from the 
Agent_Skill_Group_Half_Hour 
table for all the agents on the 
selected peripheral(s). ICM 
software generates 
Agent_Half_Hour records for 
each agent.

This report is for online viewing 
or for exporting to Excel. It is 
not formatted for printing.

IPCC and/or 
standard ACD

real-time 
table

All the report data available 
from the Agent_Real_Time 
table for all the agents on the 
selected peripheral(s). ICM 
software generates 
Agent_Real_Time records for 
each agent.

This report is for online viewing 
or for exporting to Excel. It is 
not formatted for printing.