Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Trunk Group for IP-IVR Report Templates
trkgrp12: Trunks Historical All Fields Report
Inbound Time Today
The time in HH:MM:SS (hours, minutes, seconds) trunks in the group have been in use
for inbound tasks since midnight.
for inbound tasks since midnight.
Derived from: Trunk_Group_Real_Time.InUseInboundTimeToday
Outbound Time30
The time in HH:MM:SS (hours, minutes, seconds) trunks in the group have been in use
for outbound tasks during the current half-hour interval.
for outbound tasks during the current half-hour interval.
Derived from: Trunk_Group_Real_Time.InUseOutboundTimeHalf
Outbound Time Today
The time in HH:MM:SS (hours, minutes, seconds) trunks in the group have been in use
for outbound tasks since midnight.
for outbound tasks since midnight.
Derived from: Trunk_Group_Real_Time.InUseOutboundTimeToday
Idle
The number of non-busy trunks in the group now.
Derived from: Trunk_Group_Real_Time.TrunksIdle
In Service
The number of trunks in the trunk group in service now.
Derived from: Trunk_Group_Real_Time.TrunksInService
trkgrp12: Trunks Historical All Fields Report
Data:
Enterprise Name
The enterprise name of the trunk group.
Derived from: Trunk_Group.EnterpriseName
Overview:
Subject
A table of all the selected trunks listing all the available trunk
half-hour report data.
half-hour report data.
Purpose
To show all the available trunk historical data in the
Trunk_Group_Half_Hour database table so that you can select
which data you want for a customized trunk historical report.
Trunk_Group_Half_Hour database table so that you can select
which data you want for a customized trunk historical report.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By trunk group and then by date and time
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Half_Hour
Trunk_Group_Half_Hour