Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Trunk Group for IP-IVR Report Templates
trkgrp20: All Ports Busy Real Time Report
Inbound Time
The time in HH:MM:SS (hours, minutes, seconds) that trunks in the group have been in
use for inbound tasks during the current half-hour interval.
use for inbound tasks during the current half-hour interval.
Derived from: Trunk_Group_Half_Hour.InUseInboundTimeToHalf
Recovery Day
A value used internally by ICM software to track virtual time.
Derived from: Trunk_Group_Half_Hour.RecoveryDay
Outbound Time
The time in HH:MM:SS (hours, minutes, seconds) that trunks in the group have been in
use for outbound tasks during the current half-hour interval.
use for outbound tasks during the current half-hour interval.
Derived from: Trunk_Group_Half_Hour.InUseOutboundTimeToHalf
Recovery Key
A value used internally by ICM software to track virtual time.
Derived from: Trunk_Group_Half_Hour.RecoveryKey
DB DataTime
The date and time that data was last written to the ICM historical database (HDS) from
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
the logger database. This is different from the time that the data was created. This is
useful if you are extracting data from the historical database and you want to see when
it was last updated.
Derived from: Trunk_Group_Half_Hour.DbDatetime
trkgrp20: All Ports Busy Real Time Report
Overview:
Subject
A bar graph of the time (in seconds) that all ports were busy since
the end of the last half-hour interval.
the end of the last half-hour interval.
Purpose
To show current amount of activity on IVR ports
Use this report to ensure that your system is performing optimally.
You should alert your system administrator if you see a consistent
pattern of greater than half-hour all trunk busy conditions. This is
an early warning that more IVR ports are needed to fulfill your
queuing requirements.
You should alert your system administrator if you see a consistent
pattern of greater than half-hour all trunk busy conditions. This is
an early warning that more IVR ports are needed to fulfill your
queuing requirements.
Applicable
environment
environment
IPCC
Template type
Real-time bar graph
Default sort order
By IVR port trunk group
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Real_Time
Trunk_Group_Real_Time