Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Trunk Group for IP-IVR Report Templates
trkgrp22: IVR Ports Status Real Time Report
trkgrp22: IVR Ports Status Real Time Report
Data:
IVR Ports
The enterprise name of the IVR port trunk group.
Derived from: Trunk_Group.EnterpriseName
Ports in Service
The number of ports in the IVR group that are busy on tasks.
Derived from: Trunk_Group_Real_Time.TrunksInService
Ports Idle
The number of IVR ports in the IVR group that are idle.
Derived from: Trunk_Group_Real_Time.TrunksIdle
All Ports Busy
The Total time that all ports in the IVR group were busy for the current half-hour
interval.
interval.
Derived from: Trunk_Group_Real_Time.AllTrunksBusy
trkgrp23: IVR Ports Performance Half Hour Report
Overview:
Subject
A real-time table showing counts of ports in-service, ports idle,
and the time in HH:MM:SS (hours, minutes, seconds) that all ports
have been currently busy.
and the time in HH:MM:SS (hours, minutes, seconds) that all ports
have been currently busy.
Purpose
To show the status of IVR ports.
Use this report to ensure that your system is performing optimally.
Applicable
environment
environment
IPCC
Template type
Real-time table
Default sort order
By IVR port trunk group.
Drilldowns available
No
Schema database
tables
tables
Trunk_Group
Trunk_Group_Real_Time
Trunk_Group_Real_Time
Overview:
Subject
A table of half-hour counts of IVR ports in-service, ports idle, and
the time HH:MM:SS (hours, minutes, seconds) that all ports were
busy
the time HH:MM:SS (hours, minutes, seconds) that all ports were
busy
Purpose
To show the performance of IVR ports for the selected time period.