Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
IPCC Call Type Report Templates
caltyp05: Analysis of Calls Half Hour Report
3-
17
Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
caltyp05: Analysis of Calls Half Hour Report
Data:
Enterprise Name
The enterprise name of the call type.
Derived from: Call_Type.EnterpriseName
DateTime
The date and time when the record was generated in MM/DD/YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime
Tasks Routed
The number of tasks that have been routed during the half-hour interval.
Derived from: Call_Type_Half_Hour.CallsRoutedToHalf
Assigned from Queue
The number of tasks assigned from the queue to be routed during the half-hour
interval.
interval.
Derived from: Call_Type_Half_Hour.RouterQueueCallsToHalf
Avg Wait Time in Queue
The average delay in queue (in HH:MM:SS (hours, minutes, seconds)) for tasks that
abandoned the queue and/or were assigned from the queue during the half-hour
interval.
abandoned the queue and/or were assigned from the queue during the half-hour
interval.
Derived from: Call_Type_Half_Hour.AvgRouterDelayQToHalf
Tasks Aban
The number of tasks that were abandoned during the half-hour interval.
Derived from: Call_Type_Half_Hour.RouterCallsAbandQToHalf
Overview:
Subject
A table of selected call types showing half-hour routing and
queuing details for tasks.
queuing details for tasks.
Purpose
To show routing and queuing status for call types during the
selected time period.
selected time period.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By call type and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Call_Type_Half_Hour