Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
IPCC Call Type Report Templates
caltyp21: Call Type Half Hour Report
Avg Wait Aban
The average wait time in queue (in HH:MM:SS (hours, minutes, seconds)) for tasks
that abandoned the queue during the half-hour interval.
that abandoned the queue during the half-hour interval.
Derived from: Call_Type_Half_Hour.DelayQAbandTimeHalf /
Call_Type_Half_Hour.RouterCallsAbandQToHalf
Call Summary
The totals of each field for each call type.
Report Summary
The totals of each field in the report.
caltyp21: Call Type Half Hour Report
Data:
Enterprise Name
The enterprise name for the call type and in parentheses the call type ID.
Derived from: Call_Type.EnterpriseName + Call_Type_Half_Hour.CallTypeID
DateTime
The date and time when the record was generated in MM/DD/YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.
and HH:MM:SS (hours, minutes, seconds) format.
Derived from: Call_Type_Half_Hour.DateTime
Service Level
The ICM service level for the call type during the half-hour interval. For more on service
levels, see About_Service_Levels .
levels, see About_Service_Levels .
Derived from: Call_Type_Half_Hour.ServiceLevelHalf
Overview:
Subject
A table of selected call types showing the status of their calls,
gathered in half-hour increments.
gathered in half-hour increments.
Purpose
To show the hour-hour status of call types for the selected time
period.
period.
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By call type and then by date and time
Drilldowns available
No
Schema database
tables
tables
Call_Type
Call_Type_Half_Hour
Call_Type_Half_Hour