Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
Troubleshooting IPCC Enterprise Report
Data
Data
This section provides troubleshooting information for IPCC Enterprise report data.
This section contains the following:
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Troubleshooting Agent Reporting
Agent data does not appear in reports
Agent data does not appear in WebView agent reports.
Message:
None
Cause:
This might occur if the enable agent reporting option is disabled for the Cisco CallManager
peripheral.
peripheral.
Action:
In the PG Explorer tool of the ICM Configuration Manager, open the Cisco CallManager peripheral
(either the CallManager PG or IPCC PG depending on your configuration). Check the enable agent
reporting option on the Agent Distribution tab.
(either the CallManager PG or IPCC PG depending on your configuration). Check the enable agent
reporting option on the Agent Distribution tab.
Cisco IP Contact Center Enterprise Edition Reporting Guide Release 6.0
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Troubleshooting
Troubleshooting Agent Reporting