Cisco Cisco IP Contact Center Release 4.6.2 User Guide
Chapter 1 Getting Started with InfoMaker
How to Install InfoMaker
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
How to Install InfoMaker
Step 1
Close any open applications.
Step 2
Suspend the Cisco Security Agent, if it is running on the machine.
Step 3
Insert the CD for Sybase InfoMaker, ver. 10.x, into the CD-ROM drive and wait
for AutoRun to launch the Welcome screen for the installation. If Autorun does
not begin, navigate to the
for AutoRun to launch the Welcome screen for the installation. If Autorun does
not begin, navigate to the
setup.exe
file for the CD and double-click it.
Step 4
Follow the installation wizard, clicking Next to proceed through the screens.
a.
Accept the license agreement.
a.
Enter your User Name and Company Name.
a.
Accept the default destination folder or browse to your preferred location.
Step 5
At the Select Components screen, select Adaptive Server Anywhere (only if you
intend to work with the Sybase training material) and InfoMaker.
intend to work with the Sybase training material) and InfoMaker.
Note
Adaptive Server Anywhere is optional and is used to run the InfoMaker
tutorials and demo database.
tutorials and demo database.
Step 6
At the Setup Type screen, select Custom/Full.
Step 7
At the Select Components screen, click Select All to accept all default
components.
components.
Do not change the default checkbox selections for the Custom/Full installation.
Step 8
Continue to click Next to complete the installation.
Step 9
Click Finish at the last screen.
Step 10
Click Yes to accept the default name for the library to store objects.
Step 11
Restart the Cisco Security Agent, if it is installed on the machine.
You do not need to reboot.