Cisco Cisco IP Contact Center Release 4.6.1 User Guide
A-3
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Appendix A Creating Sample Report Templates
Sample Real-Time Template
Specifications for the Sample Real-Time Template
Table A-1
Sample Real-time Template Specifications
Component
Description
Set as Working Library
icm\<icm_instance_name>\aw\custom\persvc\ppb
050.pbl
Presentation Style
Graph
Tables
•
Service
•
Service_Real_Tim
e
Table Columns
•
Service.EnterpriseName
•
Service_Real_Time.CallsOfferedHalf
Retrieval Argument
•
Name:
list_of_persvc
•
Type:
Number array
Where Clause
•
Column:
Service.SkillTargetID
•
Operator: in
•
Value: (argument)
:list_of_persvc
Layout:
•
Category:
Service_EnterpriseName
•
Values:
Service_Real_Time_CallsOfferedHalf
•
Title: Calls Offered
•
Graph Type: 3D Pie Chart
Template File Name
custom_real-time-callsoffered