Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
A P P E N D I X
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Creating Sample Report Templates
This appendix has instructions for creating two sample templates.
Practicing with these samples can be helpful before you begin to create templates
that you will make available for actual use in the WebView application.
that you will make available for actual use in the WebView application.
These instructions assume that you have installed InfoMaker, have created an
ODBC connection to the reporting database, and are familiar with the basics of
InfoMaker described in the previous chapters.
ODBC connection to the reporting database, and are familiar with the basics of
InfoMaker described in the previous chapters.
This appendix contains these sections:
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