Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Preface
About This Guide
Conventions
This document uses the following conventions:
Format
Example
Boldface type is used for menu, tab, field, and
command names.
command names.
Click Next.
Courier
type is used for file names, directory
paths, code, and user input.
Peripheral services templates are stored in the
persvc
subdirectory.
Italic type indicates one of the following:
•
A newly introduced term
•
An emphasized word or phrase
•
A generic syntax item that you must replace
with a specific value
with a specific value
•
The title of a publication
•
A skill group is a collection of agents who
share similar skills.
share similar skills.
•
Do not use the numerical naming convention.
•
IF (condition, true-value, false-value)
•
For more information, see the Database
Schema Handbook for Cisco ICM/IPCC
Enterprise & Hosted Editions .
Schema Handbook for Cisco ICM/IPCC
Enterprise & Hosted Editions .
A right-angle bracket (>) indicates an item from a
pull-down menu or a series of sequential
commands in a tabular dialog box or Wizard.
pull-down menu or a series of sequential
commands in a tabular dialog box or Wizard.
Select File
> Save.
An entry enclosed within brackets (< >) indicates
a variable.
a variable.
Save the file to the
icm\<icm_instance_name>
directory.