Cisco Cisco IP Contact Center Release 4.6.1 User Guide

The following also pertain to WebView Reporting.

Documents how data is organized in the Cisco ICM/IPCC Enterprise database 
tables. (WebView reports access data from these tables.) Schema Help 
available from the Cisco Admin Workstation program group also documents 
the databases.

Covers how reporting data is generated and how to interpret reporting data in 
an IPCC Enterprise Environment. Explains how the configuration and 
scripting of reporting data enable you to plan and deploy your IPCC 
Enterprise system to meet your reporting needs. Does not contain information 
on reporting in a traditional ACD contact center environment.

Explains how to install and set up WebView Reporting and how to set up 
users to access WebView. Includes troubleshooting tips.

Describes how to use WebView and includes reference descriptions of all the 
templates. Note that Cisco does not provide online help for creating or 
working with custom templates.

Describes the Cisco IPCC Enterprise WebView report templates. Note that 
this material is also available in the template reference sections of the online 
help.

All of these guides are available for download in PDF format when you follow the 
Customer Contact Software link at this URL:

For additional information about Cisco Intelligent Contact Management (ICM) 
software and the IPCC Enterprise solution, see the customer contact software 
section at the