Cisco Cisco IP Contact Center Release 4.6.1 User Guide

All subdirectories have the same structure. They each contain:

A file named 

PPB050.PBL

. This is the PowerBuilder Library file that 

contains all templates for that report category, Each report-category folder 
has its own

 PPB050.PBL

 file.

One or more files with the extension of .

SRD

. These are the individual Cisco 

template files. Each Cisco-provided template has an .

SRD

 file. Custom 

templates do not have 

.SRD

 

files.

The .

SRD

 files and the 

srdlist.txt

 file are used by the installation 

program and are not used by WebView. Do not move or modify these 
files, and do not create and add .SRD files to these directories. 

A file named srdlist.txt. This is the list of all template files in the 
report-category library (in the 

PPB050.PBL

).

Before you create and save a template, you must specify its report category. This 
ensures that your saved custom template appears in the right WebView menu and 
that it can access the correct retrieval values.

You specify a report category by setting the 

PPB050.PBL

 file for that category as 

your working library in InfoMaker. For example, to create a template for the 
category ‘Agent by Team’, you would set the

PPB050.PBL

 in the 

AgTeam

 

subdirectory as your ‘working library’. 

See 

 for the procedure to do this.

The system administrator must create a temporary network share so that reporting 
users can read, write, and copy from the 

PPB050.PBL

 files. 

For security reasons, be sure to unshare the folders in 
icm\<icm_instance_name>\aw\custom when the custom templates are published.

See