Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Template file names are stored in a cache on the WebView server. At startup, 
WebView reads this cache to determine what templates are available for use. 

When you create a new template, it might be necessary to refresh the cache before 
your new template becomes visible in WebView.

Open the report category for the new template. 

Scroll to the bottom of the page.

Click Refresh the list of templates.

This is new functionality in WebView 7.0(0).

Once you have refreshed the cache, you can run a report based on the new 
template. 

From the report menus on the left side of the WebView screen, expand the menu 
that corresponds to the template’s report type. 

Select Create a Report.

Select the template and Click Next.

As prompted, select whatever items you want to include in the report. If you are 
creating an historical report, you will also be prompted to specify a date/time 
range.

Click Finish.