Cisco Cisco IP Contact Center Release 4.6.1 User Guide

Once you generate a report from a template, you can save it to a report definition 
file. The custom report templates remain listed in the template launcher until you 
delete them.

For more information on accessing and using WebView, see the WebView 
Installation and Administration Guide for Cisco ICM/IPCC Enterprise & Hosted 
Editions  and WebView’s online Help.

As with the standard templates, when you open a new custom template in 
WebView you can make further changes and additions such as adding thresholds 
and drill-downs (for those templates that support WebView’s drill-down and 
threshold features).

In some cases, you might prefer that a template not be available in WebView. This 
might be the case, for example, if it is only partially complete or if it requires a 
period of internal testing.

There are several strategies you can use to ‘hide’ a template from WebView until 
such time as you are ready to make it visible.

WebView only displays templates that contain valid SQL arguments. 
Therefore, you can hide a template by omitting its arguments until you are 
ready to use it.

WebView only displays templates stored in the standard libraries that ship 
with the ICM Setup CD. Therefore, you can hide a template by creating and 
storing it in your own library file. Once you are ready to use it, you can move 
it to one of the standard template libraries.