Cisco Cisco E-Mail Manager Unity Integration Option User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent by Peripheral Reports
IPCC and/or ICM
historical table
Task summary for
each agent within
the selected
peripheral(s),
organized by the
selected half
hour(s).
each agent within
the selected
peripheral(s),
organized by the
selected half
hour(s).
IPCC and/or ICM
historical table
Task summary for
each agent within
the selected
peripheral(s),
organized by the
selected day(s).
each agent within
the selected
peripheral(s),
organized by the
selected day(s).
IPCC and/or ICM
historical table
Agent state
summary for each
agent within the
selected
peripheral(s),
organized by the
selected half
hour(s).
summary for each
agent within the
selected
peripheral(s),
organized by the
selected half
hour(s).
IPCC and/or ICM
historical table
Agent state
summary for each
agent within the
selected
peripheral(s),
organized by the
selected day(s).
summary for each
agent within the
selected
peripheral(s),
organized by the
selected day(s).
IPCC and/or ICM
historical table
Agent half-hour
activity and
performance for all
the agents
connected to the
selected
peripheral(s) during
the selected
half-hour
interval(s).
activity and
performance for all
the agents
connected to the
selected
peripheral(s) during
the selected
half-hour
interval(s).
IPCC and/or ICM
historical table
Agent half-hour
activity and
performance for all
the agents
connected to the
selected
peripheral(s) during
the selected day
interval(s).
activity and
performance for all
the agents
connected to the
selected
peripheral(s) during
the selected day
interval(s).