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Cisco Cisco E-Mail Manager Unity Integration Option User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3      Agent Report Templates
Agent by Peripheral Reports
Data:
Peripheral
The enterprise name and ID number of the peripheral on which the agent is working.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID
Agent Name
The last and first name of the agent
Derived from: Person.LastName + ’, ’ + Person.FirstName 
Media
The media routing domain into which the agent is logged for doing this type of task. 
This is the media routing domain associated with the Skill Group in which the agent is 
currently working. 
Each media routing domain has its own skill groups. If an agent is logged into more 
than one media routing domain, then that agent also belongs to more than one skill 
group.
Derived from: Media_Routing_Domain.EnterpriseName
Extension
The current phone extension number on which the agent is working.
Derived from: Agent_Real_Time.Extension
Log On DateTime
The date and time that the agent logged in, measured in MM/DD/YYYY (month, day, 
year) and HH:MM:SS (hour, minute, second) format.
Derived from: Agent_Real_Time.DateTimeLogin
Purpose
To show the current agent status for all the agents connected to 
the selected peripheral(s).
Applicable environment IPCC and/or ICM
Template type
Real-time table
Sort order
By peripheral, agent's last name, first name, media routing 
domain, and log on date and time.
Drilldowns available
No
Schema database tables Agent 
Agent_Real_Time 
Media_Routing_Domain 
Peripheral 
Person 
Skill_Group