Cisco Cisco E-Mail Manager Unity Integration Option User Guide
5-8
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
IPCC only
real-time
table
table
Real-time status data for
enterprise skill groups.
enterprise skill groups.
This report displays the
same data as the
perskg30 report, except
that this report is first
organized by enterprise
skill group.
same data as the
perskg30 report, except
that this report is first
organized by enterprise
skill group.
Note: If a call is queued
to an Enterprise skill
group, then the call will be
queued at each peripheral
skill group that belongs to
the enterprise skill group.
Therefore one call queued
to an Enterprise skill group
composed of five
peripheral skill groups will
show up as 5 calls.
to an Enterprise skill
group, then the call will be
queued at each peripheral
skill group that belongs to
the enterprise skill group.
Therefore one call queued
to an Enterprise skill group
composed of five
peripheral skill groups will
show up as 5 calls.
IPCC only
historical
table
table
A summary of call
statistics for each
enterprise skill group for
the selected half-hour(s).
statistics for each
enterprise skill group for
the selected half-hour(s).
This report displays the
same data as the
perskg31 report, except
that this report is first
organized by enterprise
skill group.
same data as the
perskg31 report, except
that this report is first
organized by enterprise
skill group.
IPCC only
historical
table
table
A summary of call
statistics for each
enterprise skill group for
the selected day(s).
statistics for each
enterprise skill group for
the selected day(s).
This report displays the
same data as the
perskg32 report, except
that this report is first
organized by enterprise
skill group.
same data as the
perskg32 report, except
that this report is first
organized by enterprise
skill group.
IPCC only
historical
table
table
A summary of agent
performance for each
enterprise skill group for
the selected half-hour(s).
performance for each
enterprise skill group for
the selected half-hour(s).
This report displays the
same data as the
perskg33 report, except
that this report is first
organized by enterprise
skill group.
same data as the
perskg33 report, except
that this report is first
organized by enterprise
skill group.