Cisco Cisco E-Mail Manager Unity Integration Option User Guide
5-10
WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 5 Skill Group Report Templates
IPCC Enterprise Skill Group Reports
•
•
•
•
•
entskg01: Enterprise Skill Group Status Real Time Report Template
Data:
Not Ready
The number of agents in the skill group in the Not Ready state during an interval.
Derived from: Skill_Group_Real_Time.NotReady
Not Active
The number of agents in the skill group who are currently not working on a task
associated with the skill group.
associated with the skill group.
Derived from: Skill_Group_Real_Time.Avail
Overview:
Subject
A bar graph of the selected Enterprise Skill Group(s) showing
the number of agents in each skill group in the Not Ready, Not
Active, Active, Reserved, BusyOther, Interrupted, Hold, and
Wrap-Up states.
the number of agents in each skill group in the Not Ready, Not
Active, Active, Reserved, BusyOther, Interrupted, Hold, and
Wrap-Up states.
Purpose
To show the current status of the selected enterprise skill
group(s).
group(s).
Applicable
environment
environment
IPCC and/or ICM
Template type
Real-time bar graph
Default sort order
By enterprise skill group
Drilldowns available
No
Schema database
table
table
Skill_Group_Real_Time