Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent By Agent Reports
Router Longest Task Q
The time when the longest call in queue was queued for the agent.
Derived from: Agent_Real_Time.RouterLongestCallQ
Derived from: Agent_Real_Time.RouterLongestCallQ
Agent Historical Reports
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agent03: Agent Media Logout Status Report
See
, for an illustration of this report.
Overview:
Subject
A table of selected agents' logout data including each agent's
logon time, logon duration, and logout date and time.
logon time, logon duration, and logout date and time.
Purpose
To show ONLY agents who have logged out from the media
routing domain during the selected interval.
routing domain during the selected interval.
Applicable environment IPCC and/or ICM
Template type
Historical table
Default sort order
By agent last name, first name, media routing domain, logon
date and time, logon duration, and logout date and time.
date and time, logon duration, and logout date and time.
Drilldowns available
No
Schema database
tables
tables
Agent
Agent_Logout
Media_Routing_Domain
Person