Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3 Agent Report Templates
Agent by Peripheral Reports
Agent by Peripheral Real-Time Reports
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agtper20: Agent Peripheral Real Time Report
IPCC and/or ICM
historical table
All the report data
available from the
Agent_Skill_Group
_Half_Hour table
for all the agents
on the selected
peripheral(s). ICM
software gener-
ates
Agent_Half_Hour
records for each
agent.
This report is for
online viewing or
for exporting to
Excel. It is not for-
matted for printing.
available from the
Agent_Skill_Group
_Half_Hour table
for all the agents
on the selected
peripheral(s). ICM
software gener-
ates
Agent_Half_Hour
records for each
agent.
This report is for
online viewing or
for exporting to
Excel. It is not for-
matted for printing.
IPCC and/or ICM
real-time table
All the report data
available from the
Agent_Real_Time
table for all the
agents on the
selected periph-
eral(s). ICM soft-
ware generates
Agent_Real_Time
records for each
agent.
This report is for
online viewing or
for exporting to
Excel. It is not for-
matted for printing.
available from the
Agent_Real_Time
table for all the
agents on the
selected periph-
eral(s). ICM soft-
ware generates
Agent_Real_Time
records for each
agent.
This report is for
online viewing or
for exporting to
Excel. It is not for-
matted for printing.
Overview:
Subject
A table of all agents on the selected peripheral(s) showing each
agent's current skill group, state, and call direction.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
agent's current skill group, state, and call direction.
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.