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Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 3      Agent Report Templates
Agent By Team Reports
Net Conf Out
The number of conference calls initiated by agents. 
Derived from: Agent_Skill_Group_Half_hour.NetConferencedOutCallsToHalf
Net Conf Out Time
The number of seconds spent on conference calls. 
Derived from: Agent_Skill_Group_Half_hour.NetConferencedOutCallsTimeToHalf
Net Trans Out
The number of calls transferred out by agents in the half hour interval. 
Derived from: Agent_Skill_Group_Half_hour.NetTransferredOutCallsToHalf
agteam33: Agent Team Incoming/Outgoing Task Durations With Agent Detail Half Hour
See 
 for an illustration of this report.
Data:
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent's primary supervisor. 
Derived from: Person.LastName, Person.FirstName
Overview:
Subject
Table of task durations for incoming and outgoing tasks handled 
by agents in a team by half hour.
Note
In the following descriptions, agent-dialed outbound calls 
or tasks are different from Outbound Option calls that are 
program-dialed outbound calls.
Purpose
This report provides information on inbound and outbound task 
counts, average durations, and total duration for agents in 
selected teams.
Applicable environment ICM and IPCC
Template type
Historical Table
Default sort order
Agent Team¸ Media, Agent Name and Datetime
Drilldowns available
No
Schema database 
tables
Person, Agent, Agent_Skill_Group_Half_Hour, Agent_Half_Hour, 
Media_Routing_Domain, Agent_Team_Member and Agent_Team