Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Outbound Option Historical Reports
8 Outbound Option (Blended Agent) Reports
Attempted
Summary total of the number of calls attempted in the half hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf +
Campaign_Query_Rule_Half_Hour.BusyDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoAnswerDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoRingBackDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoDialToneDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.FaxDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NetworkAnsMachineDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.AnsweringMachineDetectToHalf +
Campaign_Query_Rule_Half_Hour.SITToneDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.AgentRejectedDetectToHalf +
Campaign_Query_Rule_Half_Hour.AgentClosedDetectToHalf +
Campaign_Query_Rule_Half_Hour.WrongNumberCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf +
Campaign_Query_Rule_Half_Hour.CallbackCountToHalf
+Campaign_Query_Rule_Half_Hour.PersonalCallbackCountToHalf +
Campaign_Query_Rule_Half_Hour.CancelledDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.AbandonDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.AbandonToIVRDetectToHalf +
Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectDetectToHalf
Campaign_Query_Rule_Half_Hour.BusyDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoAnswerDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoRingBackDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NoDialToneDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.FaxDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.NetworkAnsMachineDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.AnsweringMachineDetectToHalf +
Campaign_Query_Rule_Half_Hour.SITToneDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.AgentRejectedDetectToHalf +
Campaign_Query_Rule_Half_Hour.AgentClosedDetectToHalf +
Campaign_Query_Rule_Half_Hour.WrongNumberCountToHalf +
Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf +
Campaign_Query_Rule_Half_Hour.CallbackCountToHalf
+Campaign_Query_Rule_Half_Hour.PersonalCallbackCountToHalf +
Campaign_Query_Rule_Half_Hour.CancelledDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.AbandonDetectDetectToHalf +
Campaign_Query_Rule_Half_Hour.AbandonToIVRDetectToHalf +
Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectDetectToHalf
Requested Personal Callback
The number of call-back contacts scheduled.
Derived from: Campaign_Query_Rule_Half_Hour.PersonalCallBackCount
Requested Callback
The number of call-back contacts.
Derived from: Campaign_Query_Rule_Half_Hour.CallBackCount
Voice
The number of contacts for which a voice was detected during the half hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.VoiceDetectToHalf
Busy
The number of contacts in the half hour interval that detected a busy signal.
Derived from: Campaign_Query_Rule_Half_Hour.BusyDetectToHalf
No Answer
The number of contacts in the half hour interval that were not answered.
Derived from: Campaign_Query_Rule_Half_Hour.NoAnswerDetectToHalf
No Ringback
The number of contacts in the half hour interval that did not detect a ring back.
Derived from: Campaign_Query_Rule_Half_Hour.NoRingBackDetectToHalf
No Dialtone
The number of contacts in the half hour interval that did not detect a dial tone.
Derived from: Campaign_Query_Rule_Half_Hour.NoDialToneDetectToHalf