Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
Outbound Option Historical Reports
8 Outbound Option (Blended Agent) Reports
Abandon to IVR
The number of contacts in the half hour interval that were abandoned by the dialer.
However, instead of hanging-up on the customer the customer was transferred to an
IVR which plays a message.
Derived from: Campaign_Query_Rule_Half_Hour.AbandonToIVRToHalf
Customer Abandon
The number of contacts in the half hour interval where the customer hung-up
immediately after picking up the phone.
immediately after picking up the phone.
Derived from: Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf
Talk Time
The total time in HH:MM:SS (hours, minutes, seconds) that agents spent talking on the
telephone in the half hour interval.
telephone in the half hour interval.
Derived from: Campaign_Query_Rule_Half_Hour.TalkTimeToHalf
WrapUp Time
The length of time the agents spent in wrap-up work.
Derived from: Campaign_Query_Rule_Half_Hour.WrapupTimeToHalf
Campaign Summary
A summary of each field for each campaign.
Query Rule Summary
A summary of each field for each query rule.
Report Summary
A summary of each field for all campaigns.
camqry11: Summary of Call Counts per Campaign Half Hour Report
Overview:
Subject
Outbound Option Campaign Query Rule:
Status of all campaign records, gathered in half-hour increments.
Status of all campaign records, gathered in half-hour increments.
Purpose
To show the status for all campaigns for the selected time period.
Applicable environment
Outbound Option (IPCC and/or ICM)
Template type
Historical table
Default sort order
By campaign name, and then by date and time
Drilldowns available
No
Schema database table
Campaign
Campaign_Query_Rule_Half_Hour
Campaign_Query_Rule_Half_Hour